Terms of Service

Last updated: March 2026

1. Service Description

CrossSync ("the Service") is a software-as-a-service platform that synchronises customer data between Lightspeed Retail (R-Series) and HubSpot CRM. The Service is operated by CrossSync ("we", "us", "our"). By accessing or using CrossSync you agree to be bound by these Terms of Service.

2. Account Registration and Responsibilities

To use CrossSync you must create an account by providing accurate and complete information, including your name, email address, and company details. You are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • All activity that occurs under your account.
  • Ensuring that your use of the Service complies with all applicable laws and regulations.
  • Keeping your connected Lightspeed Retail (R-Series) and HubSpot accounts in good standing.

You must be at least 18 years old and have the authority to bind the organisation you represent to these Terms.

3. Subscription Plans and Billing

CrossSync offers multiple subscription tiers, including a free tier with limited functionality. Paid subscriptions are billed monthly in South African Rand (ZAR) and processed through Paystack. By subscribing to a paid plan you authorise us to charge the applicable fees to your chosen payment method on a recurring basis.

  • Prices are displayed in ZAR. Approximate USD equivalents may be shown for reference but are not binding.
  • You may upgrade, downgrade, or cancel your subscription at any time. Changes take effect at the start of the next billing cycle.
  • Refunds are provided at our sole discretion.
  • We reserve the right to modify pricing with at least 30 days' written notice.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws.
  • Attempt to interfere with, compromise, or disrupt the Service or its underlying infrastructure.
  • Reverse-engineer, decompile, or otherwise attempt to extract the source code of the Service.
  • Resell, redistribute, or sublicence access to the Service without our consent.
  • Transmit any malicious code, viruses, or harmful data through the Service.

5. Data Processing

CrossSync acts as an intermediary that reads customer data from your Lightspeed Retail (R-Series) account and writes it to your HubSpot CRM account (or vice versa, depending on your configuration). CrossSync does not persistently store your customers' personal data. Customer records pass through the Service in memory only during the synchronisation process and are not written to any database, file system, or log.

You remain the data controller for all customer data processed through the Service. You are responsible for ensuring that you have lawful grounds to process and transfer that data between Lightspeed Retail (R-Series) and HubSpot.

6. Data Protection & GDPR Compliance

CrossSync acts as a data processor on your behalf when synchronising customer data between Lightspeed Retail (R-Series) and HubSpot. You remain the data controller and are responsible for:

  • Having a lawful basis (e.g. legitimate interest, consent) to process and transfer the customer data you sync through the Service.
  • Responding to data subject access requests (DSARs) from your customers regarding their data in Lightspeed and HubSpot.
  • Notifying us promptly of any data protection concerns or requests that relate to your use of the Service.

You explicitly consent to the transfer and processing of customer data when you initiate a sync. You may withdraw this consent at any time by disabling the sync or deleting your account. For full details on data handling, please see our Privacy Policy.

7. Intellectual Property

All rights, title, and interest in and to the Service, including its design, code, documentation, and branding, are and remain the property of CrossSync. These Terms grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose during the term of your subscription.

8. Limitation of Liability

To the maximum extent permitted by applicable law, CrossSync and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of the Service.

Our total aggregate liability for any claims arising under these Terms shall not exceed the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim. The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied.

9. Termination

You may terminate your account at any time by contacting us or using the account settings within the dashboard. We may suspend or terminate your access to the Service at our discretion if you breach these Terms, fail to pay applicable fees, or if continued provision of the Service becomes impractical or unlawful.

Upon termination, your right to use the Service ceases immediately. We will delete your account data within a reasonable timeframe, subject to any legal retention requirements.

10. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after the updated Terms become effective constitutes your acceptance of the changes.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict-of-law provisions.

12. Contact

If you have any questions about these Terms, please reach out via our contact page or email us at support@crosssync.app.